Help Page
Shopping on the internet can be as safe as paying for a meal at a restaurant or buying clothes from a reputable high street shop.
Where do I start?
Shopping on the internet is the same as shopping anywhere else, but without the walking! You look around our shop, put items you want into your shopping basket and then pay for them - we are committed to the safety of your personal information.
We then send your order to you by Signed-For delivery.
Please visit our web site directory for a comprehensive list of products available in our on-line shop.
How do I look around your shop?
We have put our products into separate categories to make it easier to find what you are looking for. Simply click on any of these categories to view our products. Some categories have sub-categories, again to make finding what you want easier.
Where is my shopping basket (or shopping cart)?
Good question! Our shopping basket is not the same as a real one but it does the same job. When you add items to your shopping basket, we remember which items they are so that when you are ready to pay for your order, we then display all the items you have chosen.
Like a real shopping basket, you can take items back out again if you have changed your mind or made a mistake.
How do I put an item in my shopping basket?
Next to every product we have, you will see an 'Add to Basket' button. If you want a particular item, simply click the 'Add to Basket' button and the item will be automatically put into your shopping basket.
I've chosen what I want, what next?
On every page in our shop, you will see a 'Checkout' link. When you are ready to complete your order, click on the 'Checkout' link - this will take you into our Checkout page.
You will be able to see all of the items you have put into your shopping basket, and we will ask you where you want your order to be delivered to.
At any time you can come back out of our Checkout page and go back into our shopping pages, or save your shopping basket so that you can pay for it later.
You will be asked to type in your name and address, and we will also ask you where you heard about us. The is also a box to type in comments and suggestions - we always welcome ideas!
How do I pay for my order?
The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order.
You can choose 'PayPal' or 'PayOffline' to make a payment using your credit or debit card. Both of these choices offer you a safe and convenient means of paying for your order.
Alternatively, you can choose 'Invoice and Payment before Delivery'. If you chose this option, we would send you a copy of your order in the post and ask you to send us a cheque for the total amount.
If you are unsure at any time, please contact us - we are always happy to help!
What is Payoffline?
What is PayOffline
PayOffline is a new and innovative payment solution developed to enable you to buy goods and services online without credit cards and pay with cash or debit card offline.
It uses a barcode system that allows you to make over the counter payments at any participating payment outlet. PayOffline is an easy, convenient and safe method of paying for your online purchases.
The History
PayOffline came about as a result of merging technologies, business initiatives and issues relating to the ever-increasing threat of card fraud. Also, the stellar growth of the Internet, online shopping and access to the Internet for an ever increasing proportion of the UK population. The entities involved with the creation of PayOffline collectively have many years experience of the over the counter payment business, as well as the delivery of these services.
Our Stragic Partners and what they have to say...
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"We are pleased to be supporting PayOffline to provide the transaction processing for this new and exciting payment method. We believe the service will attract strong interest from a range of consumers who either do not wish to use credit or debit cards online or who do not have access to them. It complements the extensive range of payment options that Alliance & Leicester already offers to many consumers who fall into these groups." Graham Long
Head of Payment Services
Alliance & Leicester Commercial Bank
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"We are delighted to be involved with PayOffline. We pride ourselves in being able to provide the consumer with secure and technology driven solutions and PayOffline fits very well with our core strategy. We encourage retailers to integrate PayOffline to give the UK consumer what we believe will be a very popular payment option." Nick Adams
Associate Director
Alphyra
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Are my credit card details safe?
Yes they are. We do not share your personal information with anyone else, ever! Because we use PayPal to process our customers' online payments, we never see your credit card details.
When is my order going to be delivered?
We will email you every time the status of your order changes. When you first place an order you will receive two emails, one from our Payment Service Provider confirming your payment and one from us thanking you for your order!
You will then receive further emails from us to tell you when we are processing your order, and finally to tell you that your order has been posted.
At any stage you are welcome to call us and ask for an update on your order